Refund policy

At saudiabuy.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

  • Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items on sale or clearance

  • Personal care or hygiene products

  • Gift cards

  • Products marked as non-returnable

Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • If approved, the refund will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange, please contact us at saudiabuy@gmail.com with your order number and product details.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item received was incorrect or defective.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

  • Orders can only be canceled before shipping.

  • Once an order has been shipped, cancellation is no longer possible.

Contact Us

For any questions about returns or refunds, please contact us at:
saudiabuy@gmail.com